Last Updated: 15-May-2025

Welcome to New Hope Counselling & Hypnosis (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website https://www.counselling-swindon.com and our therapy services. By accessing this website or using our services, you agree to be bound by these terms.

If you do not agree with any part of these Terms and Conditions, you should stop using our website and services immediately.

1. About Us

• Practice Name: New Hope Counselling & Hypnosis
• Address: Suite 46, The Shaftesbury Centre, Percy Street, Swindon SN2 2AZ
• Contact Information: 01793 331163 info@counselling-swindon.com
• Professional Accreditation: APHP, NRPC, GHR, CNHC 

2. Services Offered

We provide professional therapy services, including but not limited to:

• Hypnotherapy
• Psychotherapy
• Counselling

Our services are not a substitute for medical advice, diagnosis, or treatment.

3. Use of the Website Eligibility:

You must be at least 18 years old to use our website or engage our services.

Acceptable Use:

You agree not to:

• Use the website for unlawful purposes.
• Disrupt the functionality of the website.
• Attempt to gain unauthorized access to any part of the website.

We reserve the right to suspend or terminate access to our website if you violate these terms.

4. Client Responsibilities

By engaging in therapy with us, you agree to:

• Provide accurate and complete information during consultations.
• Attend scheduled sessions or provide as much notice as possible for cancellations.
• Respect the confidentiality and boundaries of the therapeutic process.

5. Cancellations and Refunds

• Appointments are paid for in advance on booking. Appointments cancelled with less than 48 hours may incur a charge to rebook.
• Prepaid sessions are not normally refundable.

For further details, please contact us at info@counselling-swindon.com 

6. Confidentiality

We are committed to maintaining the confidentiality of all client information. However, there are legal exceptions to confidentiality, including:

• If there is a risk of harm to yourself or others.
• If required by law, e.g., safeguarding obligations.

For full details, refer to our Privacy Policy located here https://www.counselling-swindon.com/cookies-policy/

7. Intellectual Property

All content on this website, including text, images, and logos, is the property of New Hope Counselling & Hypnosis unless otherwise stated. Unauthorized use, reproduction, or distribution of this content is prohibited.

8. Limitation of Liability

While we strive to provide accurate and up-to-date information on our website, we do not guarantee its accuracy. To the fullest extent permitted by law, we disclaim any liability for:

• Errors or omissions in website content.
• Any loss or damage arising from your use of the website or our services.

9. Privacy and Data Protection

We comply with the UK General Data Protection Regulation (GDPR). Please review our Privacy Policy located here for details on how we collect, use, and protect your personal information.

You have the right to access, correct, or request deletion of your personal data by contacting us at info@counselling-swindon.com

10. Payment Terms

• Payment is required in advance on booking, except for the initial consulatation
• Accepted payment methods include bank transfer and most major credit/debit cards

Invoices or receipts will be provided upon request.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Continued use of the website or services constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@counselling-swindon.com
• Phone: 01793331163
• Address: Suite 46, The Shaftesbury Centre, Percy Street, Swindon SN2 2AZ